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If you have a query or an account access issue, please e-mail us via the Correspondence Section of your CAO Account (or the Contact section of the website). Please remain patient and allow our online team sufficient time to deal with your request. Make sure to include as much information as possible to assist us in handling your query.

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CAO Offers FAQ

Tabhair faoi deara go bhfuil an oifig oscailte ó 09:30 go 13:00, agus 14:00 go 17:00, Luan go hAoine..
D'fhéadfadh an freagra ar do fhiosrúchán a bheith san áireamh sa liosta seo a leanas de cheisteanna atá coitianta..

  1. My points are incorrect.
    Are you counting more than six subjects? Try using the points calculator on the CAO website. With regard to the treatment of Foundation Level Irish and Maths, consult the literature or the Admissions Office(s) of the relevant institution(s).
     
  2. Why am I ineligible?
    Usually because you have not met the minimum entry requirements e.g. 2 x Higher Level grade 5. Log in to your application and check that all of your details are recorded completely and correctly, including your qualifications and examination details and email us immediately via the Correspondence section of your CAO account with details of any error or omission. Consult the literature or the Admissions Office(s) of the relevant institution(s) for information on entry requirements.
     
  3. How do I apply for deferral?
    See page 19 of the CAO Handbook . E-mail a request for a deferral to the Admissions Office of the institution, NOT to CAO. Do not accept your offer if you wish to defer.
     
  4. I am applying on the basis of my 2019 (or earlier) Leaving Certificate and I am worried about the impact of grade inflation.
    We understand that you are concerned about the potential impact of Calculated Grades. However, CAO is a company which was set up by Higher Education Institutions (HEIs) to handle application to Higher Education centrally - CAO is not a state body and CAO has no authority to make any decisions in relation to this matter. The HEIs determine how qualifications are to be evaluated and HEIs retain control of admissions decisions.
     
  5. What happens if I sit Leaving Certificate Examinations in November?
    For information about sitting the Leaving Certificate Examination in November, please click here. However, it is important to note that grades from the later examinations will not be available in time for CAO in the 2020/2021 academic year.
     
  6. I have accepted my offer, what happens next?
    When you accept an offer you will receive an e-mail from CAO. The offering institution will contact you about registration. Any further enquiries should be addressed to the Admissions Office of the offering institution.
     
  7. I am eligible for DARE and/or HEAR but I have received no offer.
    Not all applicants that are deemed eligible for DARE/HEAR receive offers of places. DARE/HEAR eligibility means you can compete for places on reduced points but the number of places is limited. For further information ask the admissions offices in the HEIs you applied to.
     
  8. I have forgotten my password/I am locked out of my account.
    If you have forgotten your password, please click the forgotten your password link on the My Application page. You must use the registered e-mail address on your account.

    If your account is locked, you can e-mail CAO and a member of our team will respond to your request as soon as possible (during office hours only). All accounts are automatically unlocked the following morning. If you are locked out of your account outside of office hours, you do not need to email - the reset will take place automatically.
     
  9. Will I disqualify myself from other offers if I accept / refuse this one?
    No, not at all. See CAO Handbook page 16. Accepting or not accepting an offer will not prevent you from receiving an offer of a course higher up on your course choices if you are deemed eligible (in a later offer round). You should treat your current offer as the only offer you might receive – if you accept it you can always cancel at a later date, and if a subsequent offer is received you can accept the new offer which will automatically cancel the previous acceptance.
     
  10. I do not want the course I have been offered. Can I get a place in another course which is lower in my order of preference than the one offered, or in a course for which I have not applied at all?
    Only if vacancies are advertised in those course(s) on the CAO website, www.cao.ie. See CAO Handbook page 17 or visit the ‘Available Places’ page on the CAO website.
     
  11. How do I appeal a Leaving Certificate grade(s)?
    For all queries about the Leaving Certificate calculated grades process, including appeals and sitting the written examination, please click here.

    The Calculated Grades Executive Office (CGEO) Student Helpline will be available at 1800 111135 or 1800 111136 from 9.00 am to 4.00 pm from Monday, 7th September to Wednesday, 16th September. Outside of these hours queries may be e-mailed to lcsupport2020@education.gov.ie. Please note this helpline is provided for queries relating to the Calculated Grades results only and cannot provide advice on any other matters.
     
  12. What happens if a Leaving Certificate result is regraded on appeal ?
    If you receive an upgrade and your revised result places you higher on the order-of-merit list than the last person who actually got an offer, then the Higher Education Institution will usually instruct CAO to either offer you a place to begin immediately or offer you a place deferred to the next year. The decision is made by the Admissions Office.
     
  13. Will there be more offers issued?
    For details of subsequent offer rounds please click here.
     
  14. When are Available Place offers issued?
    Available Places applications open at 12 noon on 14th September. Applications received by 11am on 18th September may be considered for offers in Round Two on 23rd September at 10am. From 28th September to 5th October the Available Places facility operates on a weekly schedule of applications, offers and acceptances. Applications that arrive in CAO before 11am on a Monday will be processed and considered for offers by the end of that week.
     
  15. My QQI FET, FETAC, NCVA, VCE / other qualification / was not taken into account.
    Please check your CAO account to ensure that your examination information is complete and correct. If you are satisfied that all of your information is recorded correctly, you can then contact the appropriate Admissions Office(s) for more information on the assessment of your application.
     
  16. I have noticed an error in the information that CAO holds on file for me, what should I do?
    Please e-mail us immediately via the Correspondence section of your CAO account with details of the error/omission. Your account will be updated and considered for the next round of offers (depending on when the information is received by CAO).
     
  17. Some or all of my A level results are missing.
    If you have received any further A level results you must supply certified copies of these to CAO by post. Documents must be produced by the examination boards (i.e. they must show the exam board logo) and must be certified. A certified photocopy means that you photocopy the documents and then bring both the originals and the photocopies to an acceptable person or body (School, University, Police Station, Admissions Office, Notary) where they will stamp the photocopy as being a true copy of the original.
     
  18. My GCE/GCSE results are not recorded on my application.
    If any of your results are not recorded on your application you must supply certified copies of these to CAO by post. Documents must be produced by the examination boards (i.e. they must show the exam board logo) and must be certified. A certified photocopy means that you photocopy the documents and then bring both the originals and the photocopies to an acceptable person or body (School, University, Police Station, Admissions Office, Notary) where they will stamp the photocopy as being a true copy of the original.
     
  19. I do not wish to accept the offer which I have been made.
    Thank you. You need take no further action. Your name will remain on the waiting list for any course(s) higher in your order of preference than the one not required.
     
  20. What are my chances of a further offer?
    This is impossible to predict. You should consider the current offer as the last one which you will receive.
     
  21. Do I have to pay a fee when returning my acceptance to CAO ?
    No payment is required when returning the acceptance for a place. Accounts for tuition fees, etc. will be sent separately. All enquiries about such fees should be directed to the Fees Office of the institution offering the place – not to CAO.
     
  22. Can you give me information about grants?
    CAO does not deal with grants. Refer to www.susi.ie, your local authority or VEC, or the Fees Office of the institution making the offer. See also the website www.studentfinance.ie.
     
  23. Can you tell me about accommodation and/or course content?
    Contact the Accommodation Office and/or the Admissions Office of the offering institution.
     
  24. Rinne mé an Ardteist roimh 2017, cén difríocht a bheidh ann de bharr an scála nua agus na hathruithe don Córas Scórála Pointí?
    Le tuilleadh eolais ar an gCóras Scórála Pointí agus iarratasóirí Ardteistiméireachta roimh 2017, déan clic anseo.
    Le freagraí maidir le ceisteanna coitianta faoin scála nua agus an Córas Scórála Pointí teigh chuig roinn FAQ ar www.transition.ie.