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CAO Handbook
Page 14 of 23



Applicants are advised to log in to their CAO Account at different intervals to verify that all of their information has been recorded completely and correctly.

The Correspondence section of your account contains a log of all emails sent to you by CAO, and any online queries that you have submitted to CAO whilst logged in to your application. Please make sure to check the Correspondence section regularly for new emails from CAO containing important information and instructions.


CAO will communicate with applicants via post and email, and in some instances telephone and SMS text message, at various intervals throughout the application process. All CAO correspondence must be read carefully and any errors or omissions notified to CAO immediately via the Contact form on our website

It is the responsibility of the applicant to ensure that all relevant correspondence is received and dealt with appropriately. If an applicant is going to be absent at any stage between February and October, they should arrange for someone to deal quickly with their correspondence. Failure to respond may have very serious consequences, for example, you may not receive an offer. Please make sure to check the email account provided at the application stage and carefully read the Statement of Application Record issued to all applicants in May.

At the offer stage, applicants will receive an offer notification if they are deemed eligible for an offer, or a Statement of Application email if they have not been deemed eligible for an offer by Round One.

Some HEIs will also contact applicants directly by post, email or SMS text message. You should periodically check your spam, bulk, promotional or junk mail folders, etc. If you find emails from CAO or HEIs are being directed to these folders you should consider adding these email addresses to your contacts or email address book.


Before the end of May, you will be sent a Statement of Application Record as a final acknowledgement and to enable you to verify that all information has been recorded completely and correctly. You must read the statement and follow the instructions carefully, and contact CAO if anything is incorrect or omitted. You should check the following:

  1. Are all of your course choices shown and in the correct order?

  2. Are all of the course codes correct?

  3. Are the examination numbers correct?

  4. Are all examinations and exemptions mentioned?

  5. Are all personal details correct?

If you have not received the Statement by 1 June you must contact CAO immediately. Failure to do so may have very serious consequences, for example, you might not receive an offer.

Changes that you make after you receive your Statement of Application Record email will be reflected in your online CAO account. Please log in to your CAO account via the My Application facility to check that all of your updated information is recorded completely and correctly before the Change of Mind closing date of 1 July at 5:15pm.