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Contact CAO

Please Note: Office contact hours are 09:30 to 13:00, and 14:00 to 17:00, Monday to Friday.

Before e-mailing or calling us, please take a moment to read the following FAQs - your question may already be answered here for you:

Offers FAQ »   Application Process FAQ »    Covid-19 FAQ »    Forgotten Password »    Other account access issue »

Our premises are temporarily closed to the public due to Covid-19 restrictions. The best and most effective way of communicating with CAO is via the e-mail Contact form. Our online team will respond to your query as soon as possible. Please provide a CAO application number (where applicable) and as much information as possible to assist our team when replying to your query.

If you are an applicant, you should log in to your CAO account and e-mail via the Correspondence Section. This will allow us the opportunity to review your application and reply to your query, usually within one working day.

Applicant query - send an e-mail from my CAO Account »
General Enquiry »
Media query »

Please Note: Office contact hours are 09:30 to 13:00, and 14:00 to 17:00, Monday to Friday. If you submit a query (via our online Contact form) over the weekend, your correspondence will be recorded and a member of our team will respond to you when the office re-opens.
If your query is in relation to eligibility, exemptions, restrictions and course-related requirements you should contact the Higher Education Institutions (HEIs) directly.

Contact a Higher Education Institution directly »

If your query is in relation to the assessment/outcome of a DARE and/or HEAR application, please contact the Access Office of the HEI directly.

Contact the Access Office of the HEI directly »
Central Applications Office, Tower House, Eglinton Street, Galway, H91 X25V, Ireland
Tel. +353-(0)91-509800

At certain points during the application process phone lines will be extremely busy and we advise all applicants to send their query through the online contact us form.
To make a complaint, or for information on the Independent Appeals Commission, please click here for further instruction.