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CAO Handbook
Page 16 of 23

IMPORTANT:

If you have applied for any restricted courses and/or you are a restricted category of applicant and you change your contact details, please contact the institutions you have applied to in order to ensure that they have your most recent details on file.

IMPORTANT CORRESPONDENCE

CAO will communicate with applicants via post and email, and in some instances telephone and SMS text message, at various intervals throughout the application process. All CAO correspondence must be read carefully and any errors or omissions notified to CAO immediately via the ‘Contact’ form on our website www.cao.ie

It is the responsibility of the applicant to ensure that all relevant correspondence is received and dealt with appropriately. If an applicant is going to be absent at any stage between February and October they should arrange for someone to deal quickly with their correspondence. Failure to respond may have very serious consequences, e.g. you may not receive an offer.

Please make sure to check the email account provided at the application stage and carefully read the ‘Statement of Application Record’ issued to all applicants in May.

At the offers stage, applicants will receive an ‘Offer Notice’ if they are deemed eligible for an offer or another ‘Statement of Application Record’ if they have not been deemed eligible for an offer in Round One.

Some HEIs will also contact applicants directly by post, email or SMS text message.

You should periodically check your spam, bulk, promotional or junk mail folders. If you find emails from CAO or HEIs are being directed to these folders you should consider adding these email addresses to your contacts or email address book.

CONTACTING CAO

Please Note: Office contact hours are 09:30 to 13:00, and 14:00 to 17:00, Monday to Friday.
The best and most effective way of communicating with CAO is via the ‘Contact’ form on our website www.cao.ie.

If you have a CAO application number please include it in all communication – this will allow us the opportunity to review your application and reply to your query, usually within one working day.

When posting items to CAO it is advisable to obtain a certificate of posting from the post office. If you wish to receive confirmation from CAO that your documents have been received, please include a self-addressed and stamped postcard (you will not require a stamp for the postcard if you are living outside of the Republic of Ireland). CAO will then return this postcard to you if your documents have been received.

Top of Form

Address:

Central Applications Office,
Tower House,
Eglinton Street,
Galway, Ireland.
Tel. +353-(0)91-509800
Fax +353-(0)91-562344

If your query is in relation to eligibility, exemptions, restrictions and course-related requirements you should contact the HEIs directly.

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