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The CAO premises are temporarily closed due to the government measures introduced to control the spread of Covid-19 Coronavirus.

If you have a query or an account access issue, please e-mail us via the Correspondence Section of your CAO Account (or the Contact section of the website). Please remain patient and allow our online team sufficient time to deal with your request. Make sure to include as much information as possible to assist us in handling your query.

Please note: postal correspondence is being processed as usual.

Questions relating to COVID-19

Please Note: Office contact hours are 09:30 to 17:00, Monday to Friday.
  1. What happens now that Leaving Certificate Calculated Grades will be used?
    Round One offers will issue on 11th September at 14:00. Further information about offer rounds and reply dates is available here.
     
  2. Where can I find further information about the 2020 Leaving Certificate?
    Further information is available by clicking here.
     
  3. I have made a late application and I need to submit supporting documents, what should I do?
    If you are required to supply documentation to support your application you should post your documents to CAO, Tower House, Eglinton Street, Galway.
     
  4. I sent my documents to you just before the government restrictions were announced - do I need to re-send them?
    Documents sent before our office closed have been processed.
     
  5. I am a mature applicant and I need to send supporting documents, am I too late?
    As you are a mature applicant, please ask the HEI admissions offices if they will take account of documents sent at this stage (Documents were to be sent within 10 days of submitting an application). HEI contact details can be found here: http://www.cao.ie/index.php?page=hei&type=admissions If you are required to supply documentation to support your application you should post your documents to CAO, Tower House, Eglinton Street, Galway.
     
  6. I am an EU citizen who applied using late application and I cannot post my supporting documents due to office closure
    If you are required to supply documentation to support your application you should post your documents to CAO, Tower House, Eglinton Street, Galway. These documents will then be processed when the CAO office re-opens. HEIs will understand the position.
     
  7. I am a GCE Applicant and I am concerned about how my results will be considered this year?
    The decision is a matter for the Higher Education Institutions, but we expect that grades issued by examining authorities will be treated as normal.
     
  8. I am an 'Other School Leaving Applicant' and my exams have been rescheduled for end July/August - what happens now?
    There is much uncertainty at the moment. The best advice we can give is to send your results as soon as you receive them.
     
  9. I am an 'Other School Leaving Applicant' and my examination structure may change this year. I am concerned about how my results will be considered.
    The decision is a matter for the Higher Education Institutions but we expect that grades issued by examining authorities will be treated as normal. Applicants will receive correspondence from CAO with further information as soon as it is available.
     
  10. Will the Change of Mind be cancelled/changed?
    The CAO Change of Mind facility will operate as usual, opening on the 5th May at noon and closing on the 1st July at 17:15.